Delivery
Live in days, not quarters.
You keep the product knowledge. We help turn it into a managed sales-desk workflow: callback rules, qualification questions, follow-up templates, meeting routing, call logging, and reporting.
- 01
Onboarding call
We work with you to understand the offer, target audience, response window, lead sources, and what counts as a qualified lead. Usually 45-60 minutes.
- 02
Desk setup preparation
You complete the setup inputs in your dashboard: product explanation, qualification rules, phone/email preferences, meeting rules, and escalation contacts. We provide a standard structure so technical founders can prepare the details clearly.
- 03
Script and workflow review
We review the callback script, qualification questions, follow-up templates, meeting rules, and routing rules with you before the desk goes live.
- 04
Desk goes live
Trained human agents begin handling eligible leads inside the agreed coverage window. Inbound calls, follow-up, and meeting booking depend on the package. Every attempt and outcome is logged.
- 05
Reporting and adjustment
Your dashboard shows leads, response activity, call outcomes, meetings, unit usage, and package-level reports. We review patterns with you and adjust scripts, qualification rules, or capacity for the next period.
What you never have to do
Learn our tooling
Agents work in our own phone and pipeline systems. You read the dashboard.
Chase your own leads
Eligible leads are worked inside the agreed response window, missed-call follow-up included from Lead Response Desk.
Guess the numbers
Volume, response time, outcomes and unit usage are all recorded.
FAQ
Frequently asked questions
Common questions about scope, package limits, tools, human agents, and what FirstQuarter does not do.
Service basics
Packages and pricing
Calls, leads, and units
Software and dashboard
What is not included
Compliance and permissions
Getting started
Operations Desk and Dedicated Desk